This Shipping Policy explains how SPIRIT SMITH LTD processes, dispatches, and delivers orders. All items are handmade decorative products and are prepared before shipping.
Free Delivery
We offer free standard delivery on all orders. No minimum order value is required.
All products are securely packaged and dispatched without additional shipping charges. The price shown on the product page is the final product price.
Processing Time
All orders require preparation time before dispatch due to the handmade nature of our products.
- Standard processing time: 2–4 working days
- During busy periods: up to 5 working days
- Orders are processed Monday to Friday (excluding public holidays)
Delivery Estimates
Once dispatched, estimated delivery times are as follows:
- Standard delivery: 2–5 working days
- Remote or rural areas: additional time may apply
Please note that delivery times are estimates and not guaranteed.
Tracking Information
Where available, tracking details will be provided via email once your order has been dispatched.
Tracking updates are managed by the courier and may take up to 24 hours to become active after dispatch.
Courier Disclaimer
Once an order has been dispatched, it is handled by third-party delivery services. While we take great care in packaging and preparing each item, we cannot be held responsible for delays caused by courier services.
Delays may occur due to:
- Weather conditions
- High delivery volumes
- Logistics disruptions
- Events outside our control
Incorrect Address Policy
Customers are responsible for providing accurate delivery details at checkout.
If an incorrect or incomplete address is provided:
- Delivery delays may occur
- Additional charges may apply for re-delivery
- We cannot guarantee successful delivery to incorrect addresses
Orders returned due to incorrect address details may require additional postage fees before being re-dispatched.
Order Issues
If your order has not arrived within the expected timeframe, please contact us so we can assist with tracking or investigation.
Contact Information
SPIRIT SMITH LTD
Unit 26 New Hall Hey Industrial Estate,
New Hall Hey Road, Rossendale,
Lancashire, England, BB4 6HL
Email: spirit.smith@hotmail.com
Phone: +44 3330908769
Last Updated: June 2026