At SPIRIT SMITH LTD, every item is handcrafted and carefully prepared before dispatch. This Shipping Policy explains our processing times, delivery estimates, tracking procedures, and important delivery information.
Free Delivery on All Orders
We offer FREE standard delivery on all orders within our delivery coverage area.
There are no additional standard shipping charges at checkout. Every handcrafted item is securely packaged and dispatched using trusted delivery services at no extra cost to our customers.
Processing and delivery times outlined in this Shipping Policy continue to apply to all orders, including those eligible for free delivery.
Processing Time
As many of our products are personalised and handmade, orders require preparation before dispatch.
- Standard Processing Time: 2–4 Working Days
- Customised Orders: 3–5 Working Days depending on the complexity of the requested design
- Orders are processed Monday to Friday, excluding public holidays
Please ensure all personalisation details are provided accurately when placing your order to avoid delays.
Delivery Estimates
Once your order has been completed and dispatched, estimated delivery times are as follows:
- England: 2–5 Working Days
- Wales: 2–5 Working Days
- Remote Areas: Additional delivery time may apply
Delivery estimates are provided as guidance only and are not guaranteed delivery dates.
Tracking Information
Where tracking is available, customers will receive tracking information via email after dispatch.
Tracking updates are provided directly by the delivery carrier and may take up to 24 hours to become active after shipment.
If you have not received tracking information within 5 working days of placing your order, please contact our customer support team.
Courier Disclaimer
After an order has been dispatched, delivery services are provided by independent courier companies.
While we carefully package and dispatch all orders, SPIRIT SMITH LTD cannot be held responsible for delays caused by:
- Adverse weather conditions
- Transport disruptions
- High seasonal demand
- Courier operational delays
- Events outside our reasonable control
Any delivery date provided by a courier is an estimate only.
Incorrect Address Policy
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an incorrect or incomplete address is supplied:
- Delivery delays may occur.
- Additional shipping charges may apply if a parcel must be re-dispatched.
- Orders returned to us due to an incorrect address may require payment of additional delivery costs before re-shipment.
SPIRIT SMITH LTD cannot accept responsibility for deliveries made to addresses entered incorrectly during checkout.
Damaged or Missing Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of both the packaging and the product.
If you believe your parcel is missing, please contact us as soon as possible so we can assist with investigating the delivery status.
Order Status Enquiries
If you have any questions regarding your order status, processing progress, or delivery information, please contact our support team.
Contact Information
SPIRIT SMITH LTD
Unit 26 New Hall Hey Industrial Estate,
New Hall Hey Road, Rossendale,
Lancashire, England, BB4 6HL
Email: spirit.smith@hotmail.com
Phone: +44 3330908769
Last Updated: June 2026