SPIRIT SMITH LTD is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order.
Who We Are
SPIRIT SMITH LTD
Unit 26 New Hall Hey Industrial Estate,
New Hall Hey Road, Rossendale,
Lancashire, England, BB4 6HL
Email: spirit.smith@hotmail.com
Phone: +44 3330908769
Information We Collect
We may collect the following information when you use our website:
- Name and contact details
- Billing and delivery address
- Email address and telephone number
- Order details and personalisation requests
- Communications submitted through contact forms or email
- Technical information such as IP address, browser type, and device information
How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling orders
- Creating personalised products according to your instructions
- Providing customer support and responding to enquiries
- Sending order confirmations and delivery updates
- Improving website functionality and user experience
- Complying with legal and regulatory obligations
Personalisation Information
Many of our products are customised according to information provided by customers. Any names, messages, dates, or design instructions submitted during checkout will only be used for the purpose of creating your requested product.
Legal Basis for Processing
We process personal information where necessary to fulfil orders, provide customer support, comply with legal obligations, and pursue legitimate business interests, including improving our products and services.
How We Store and Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Access to personal information is limited to authorised personnel who require it to perform their duties.
Information Sharing
We do not sell, rent, or trade personal information to third parties.
Information may be shared with trusted service providers where necessary to:
- Process and fulfil orders
- Arrange product delivery
- Provide website hosting and technical support
- Comply with legal requirements
These service providers are required to protect personal information and use it only for the services they provide.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including maintaining business records, resolving disputes, and complying with legal obligations.
Your Rights
Subject to applicable data protection laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Object to certain types of processing
- Request restriction of processing
- Request a copy of your personal information
To exercise any of these rights, please contact us using the details below.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, analyse website performance, and enhance the user experience. Please refer to our Cookie Policy for additional information.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or website functionality. Updated versions will be published on this page.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
SPIRIT SMITH LTD
Unit 26 New Hall Hey Industrial Estate,
New Hall Hey Road, Rossendale,
Lancashire, England, BB4 6HL
Email: spirit.smith@hotmail.com
Phone: +44 3330908769
Last Updated: June 2026