At SPIRIT SMITH LTD, we strive to provide high-quality handmade decorative products. Due to the nature of our items being ready-made and individually crafted, our refund policy is designed to handle issues related to damaged or incorrect items only.
Refund Timeframe
Refund requests must be submitted within 14 days of receiving your order. Once your claim is approved, refunds will be processed within 7–10 business days to the original payment method.
Return Conditions
To be eligible for a refund, items must be:
- Received in the same condition as delivered
- Securely packaged to avoid further damage during return
- Accompanied by proof of purchase and clear photographs if applicable
Non-Refundable Situations
Refunds are not available for:
- Change of mind
- Incorrect selection of product style
- Normal minor variations due to the handmade nature of the product
Damaged Item Handling
If your item arrives damaged, please contact us within 48 hours of delivery. Include photographs of the damage and the packaging. We will arrange either:
- A replacement of the damaged item
- A full refund if replacement is not possible
Wrong Order Handling
If an incorrect item is sent, please notify us immediately with your order details. We will provide either a replacement or a full refund at no additional cost to you.
Contact Information
SPIRIT SMITH LTD
Unit 26 New Hall Hey Industrial Estate,
New Hall Hey Road, Rossendale,
Lancashire, England, BB4 6HL
Email: spirit.smith@hotmail.com
Phone: +44 3330908769
Last Updated: June 2026